Support

Email andrew@honestleaderboardgame.com.

Purchase problem

Include your public display name, platform, approximate purchase time, store product amount, and currency. Do not email card details, passwords, private keys, a complete purchase token, or any deletion retrieval or recovery authorization.

Delete an account

This is the public account-deletion page linked from Google Play. The fastest option is to open the app, sign in, tap Name, and choose Delete account. If you cannot use the app, email andrew@honestleaderboardgame.com with the subject “Delete Honest Leaderboard Game account.”

Support will send a short-lived, one-use six-digit code through the ordinary sign-in provider to the email address already on the account. Sending the request from that address is not proof by itself. Give the code only during the active support verification; do not email it or put it in a ticket. Do not send a password, card detail, purchase token, or deletion credential.

After verification, we confirm that the request was accepted, your public name was replaced with “Deleted player,” and ordinary app access ended. Deletion itself does not change an amount or rank already counted; a later authoritative store correction may change the anonymous amount and resulting rank. Public block state is cleared immediately, and private block/report relationships are removed in bounded batches before the final profile purge. A temporary private mapping used to redact older snapshots is removed after replacement snapshots are published. A private account link needed for an unresolved store payment may remain until settlement or the final profile and sign-in purge, targeted no later than 31 days. The anonymous monthly fact and minimized financial record do not retain the original account ID after that purge. The minimized product, amount, currency, USD amount, timestamps, platform/environment, financial state, and hashed transaction identifier may remain private while needed for accounting, dispute handling, fraud prevention, or legal obligations. Raw receipts, purchase tokens, email, and card details are not kept in that ledger, and it cannot restore your profile.

The app may temporarily protect a limited authorization on that device only to retrieve the same deletion result after sign-in ends. It cannot restore the account or authorize a payment. We attempt to disable sign-in and refresh during deletion, and an automated queue retries temporary provider failures. If a store payment is unresolved, limited device-held recovery authorizations and server hashes may exist only to finish receipts bound to their exact quote, product, platform, and store proof. They cannot create another credit or restore the account. Finalized state may remain for up to 24 hours to replay the exact response safely and never beyond the 31-day deadline.